Shopping Notes
Delivery Method
If you purchase a single purchase of over NT$2,000 in Taiwan (including outlying islands), Hong Kong, and Macau, you can enjoy free shipping.
- Delivery to your home: Credit card payment/payment on pickup. If the single purchase is less than 2,000 yuan, a shipping fee of 80~150 yuan will be charged (depending on the size of the product)
- Supermarket pick-up: credit card payment/pick-up payment, single purchase less than 2,000 yuan will be charged a shipping fee of 60 yuan
- Home delivery cannot specify [morning and afternoon] or [delivery time]
- Home delivery will not be delivered on Saturdays and Sundays
Product delivery instructions
[Delivery to your home]
- Weekday ordering and delivery: After completing the ordering process, the goods will be shipped within 1-3 days according to the order order, and can be delivered to the designated address 1-2 days after shipment. If you choose gift packaging, shipment will be delayed by 1-2 days. The shipping working day is Monday to Friday, and no shipments are made on weekends. If there are any shortages, defects, etc., we will contact you by phone or email.
- Ordering and delivery on weekends and national holidays: For orders placed between 12 noon on Friday and 12 noon on Sunday, we will process the packaging and shipment for you on the next Monday in accordance with the order sequence. If it falls on a national holiday, shipment will be postponed to normal working days. Please forgive me.
- Delivery time in Taiwan: The product together with the invoice will be delivered within 1-2 days after shipment in Taipei City; in other areas of Taiwan (excluding remote and outlying islands), it will be delivered within 1-3 days after shipment; in the main island of Taiwan For remote areas and outlying islands, the delivery time will need to be adjusted depending on the delivery situation, and delivery on weekends and national holidays cannot be specified.
- Delivery logistics: Taiwan's main island area cooperates with home delivery freight for delivery. If home delivery freight cannot be cooperated during certain holidays or regions, other logistics will be used instead. In order to deliver the goods to you faster in the Taipei City area, some shipments will be delivered by motorcycle express.
- Shipping to overseas areas: Please see international shipping instructions.
- Other delays: Due to specific events and holidays, shipments may increase. We will make separate announcements and try our best to complete shipments on normal delivery days. If there are a large number of orders, the shipment may be delayed by 1-2 days, please forgive me. If there is insufficient inventory, defects, etc. when the product is being prepared for shipment, we will have a dedicated person notify you to confirm the shipment.
- Special schedule shipment requirements: If the shipment volume is large during certain holidays, such as the Lunar New Year, Valentine's Day, Christmas, and major events, we will send additional manpower for packaging and shipment. Occasionally, the logistics business volume will be large. We apologize for any delay in delivery and please inform us of your needs and inquire about the delivery status at any time.
[Supermarket pick-up]
- You can choose the nearest 7-11 or FamilyMart store as the pickup location. (Some stores in some areas do not provide supermarket pickup service)
- Weekday ordering and delivery: After completing the ordering process, the goods will be shipped within 1-3 days, and can be delivered to the designated address 1-5 days after shipment (depending on the location of the supermarket and logistics and distribution factors). The shipping working day is Monday to Friday, and no shipments are made on weekends. If there are any shortages, defects, etc., we will contact you by phone or email.
- Ordering and delivery on weekends and national holidays: If you place an order between 12 noon on Thursday and 12 noon on Sunday, we will process the packaging and shipping for you on the following Monday. If it falls on a national holiday, shipment will be postponed to normal working days. Please forgive me.
- Other delays: Due to specific events and holidays, shipments may increase. We will make separate announcements and try our best to complete shipments on normal delivery days. If there are a large number of orders, the shipment may be delayed by 1-2 days, please forgive me. If there is insufficient inventory, defects, etc. when the product is being prepared for shipment, we will have a dedicated person notify you to confirm the shipment.
- Special schedule shipment requirements: If the shipment volume is large during certain holidays, such as the Lunar New Year, Valentine's Day, Christmas, and major events, we will send additional manpower for packaging and shipment. Occasionally, the logistics business volume will be large. We apologize for any delay in delivery and please inform us of your needs and inquire about the delivery status at any time.
- Pick-up notification: When the goods you ordered arrive at the designated supermarket store, the ezship system will notify you by email to pick up the goods. You can go to pick up the goods with your identity document within 5 days of receiving the notification.
Unified invoice
Invoices will be issued for purchases of regular-priced goods, and the invoices will be shipped together with the ordered goods.
- Unified number: If you need a unified number on your invoice, please enter the unified number under "Select billing and invoice address" during checkout.
- International orders: If the orderer is from an overseas area and requires a formal Invoice, please write to us in advance.
- Invoice changes: If the invoice information you receive is incorrect, missing or damaged, please tell us within 7 days of receipt and we will handle it for you immediately. If the invoice is older than 7 days, due to accounting processing factors, we will not be able to change or reissue it for you, so please be careful.
Order Tracking
- Members: Please log in as a member and go to "My Orders" directly in the member information to check your order records.
- Non-members: please contact directly For inquiries, contact LINE customer service @lpfclub or write to cs@lovepetfamily.com . If you need to return/exchange goods, please provide the order number, orderer's name, phone number and description of the reason, and we will have a dedicated person make arrangements for you.
Need help?
Product and order issues
Product issues
Our store provides an appreciation period service that is superior to online shopping on the market. It introduces a "14-day appreciation period" and an unconditional return reason for "change of mind". The exclusive service of extending the appreciation period also reduces your time pressure.
The "14-day appreciation period" is 14 days starting from the day after you receive the product. After receiving the goods, please be sure to confirm whether the goods are correct during the appreciation period. If you have any questions, please notify customer service as soon as possible to apply for a return or refund, so as to avoid exceeding the 14-day appreciation period (and exceeding the 7-day appreciation period of the Consumer Protection Law) and affecting your rights. .
⚠️ The appreciation period refers to the hesitation period rather than the trial period. The product must be in a complete and restoreable state before it can be returned or refunded.
⚠️ Return shipping costs are borne by the merchant.
Within one year from the date of purchase (except for products that are not covered by warranty as indicated on the product page), you can enjoy after-sales service under the warranty for the main structure of the product. Consumable parts such as tires/seat fabrics and other software are not covered by the warranty.
If the following conditions occur during the warranty period, the company may choose whether to provide warranty services and charge maintenance fees/material parts fees/freight charges:
Those who do not use the product correctly according to the instructions or disassemble or modify the product by themselves.
Damage caused by scratches and bites from pets, defecation or external force,
Failure caused by overuse of consumable parts.
If the main structure of the product (such as the frame/car closing switch/cart handle) fails due to external force or improper human operation, material fees and freight will be charged.
There are currently no physical stores for sale. Stores that are already planning to collaborate on sales in the future will issue a notice to let everyone know if they are confirmed to start sales.
Currently, online ordering is the best price. In the future, if physical exhibitions are sold, the discounted price will be adjusted to the original price. Online ordering can enjoy "free home delivery" and "14-day unconditional appreciation period". Most products also offer " "Original one-year warranty". If there are any problems with the goods received, we will provide comprehensive after-sales service, so please order with peace of mind.
order problem
After logging in to your member account, you can check the order status and log in
If the order does not display the logistics tracking number, it means that the product is being prepared and waiting for delivery. Please wait patiently. You will be notified by email when delivery is completed.
Please use the "Message" window in the lower right corner to contact customer service, or join the LINE customer account @lpfclub and notify customer service. We will manually set the cancellation for you within 2 working days and apply for a refund simultaneously.
If you apply to cancel your order, customer service will also apply for a refund for you simultaneously.
． Credit card refund: It takes about 14-21 working days depending on each bank. If you apply for a refund after the consumer's credit card billing date has passed, the refund amount may be postponed to the next credit card bill.
． Bank remittance: including over-the-counter/physical ATM/online ATM, the remittance refund process will be completed directly by our company's finance department on the 10th/20th/30th of each month. No further notice will be given when the refund is completed.
Example: Apply for order cancellation on 2/14, and the remittance is expected to be completed on 2/20. (Bank transfers are credited to the account on the same day, and Chunghwa Post occasionally credit the account the next day.)