LPF Furry Safe Store is for Related websites operated by Qiaonan Co., Ltd. (hereinafter referred to as the "Company") include but are not limited to: LPF Love Pet Family (http://www.lovepetfamily.com) The company attaches great importance to the protection of your privacy and will collect, process and use your personal information in accordance with the Personal Data Protection Law and this privacy policy, and provide you with Exercise and protection of personal data rights. If you do not agree to all or part of this Privacy Policy, please stop using the services of this website.
privacy policy
Scope of application of this privacy policy
Please confirm that you have reviewed and agreed to all the terms listed in this Privacy Policy before using the services of this website. If you do not agree with all or part of it, please do not use the services of this website.
This privacy policy and the notices contained therein only apply to websites owned and operated by our company. This website may contain many links or services provided by other partners. The privacy statements and notices related to personal data protection of each linked website or partner website may be linked to by a third party through this website. The personal information collected by each website is handled in accordance with the privacy policy of the website and has nothing to do with the Company.
This privacy policy only applies to the collection, processing and use of your personal information by this website, and does not apply to other companies or individuals that are not owned or controlled by the company.
Matters to be informed about the Personal Data Protection Act
Collection agency name: qiaonan co., ltd.
Purpose of collection: Providing company-related services, marketing, contracts, similar contracts or other legal relationship matters, consumer and customer management and services, online shopping and other e-commerce services, advertising and business behavior management services, and other business operations Registration items or business stipulated in the articles of association. When providing personalized services, personal data may also be used for purposes other than those specified above.
Personal information collection:
- When you browse related websites operated by our company, you will not be actively asked to enter personal information.
- When you complete the shopping process or participate in other activities, the website will ask you to log in to your personal information in order to complete the transaction and related services.
- In order to protect the rights and interests of all members, customers who visit this website for the first time will be automatically upgraded to members as long as they confirm and complete the transaction.
- If you refuse to provide personal information, you may not be able to take full advantage of certain services on this website.
- To subscribe to the newsletter, you only need to provide your email account. If you want to cancel your subscription, you can contact the customer service of the corresponding website for assistance in canceling your subscription.
Data collection scope:
Identification (name, professional title, address, contact number, email address), characteristics (age, gender, date of birth, etc.), social situation (interests, leisure, lifestyle, consumption patterns, etc.), education, technology or other professional categories (academic qualifications), employment status (company, position, etc.), information on related activities performed when using this website (which may include but are not limited to: your search terms, browsing content, number of views of advertisements, etc.) Number of interactions, transaction activities and records, usage time, device used, operating system, IP address), others (data required to complete collection or payment, email exchanges, website messages, track information automatically recorded by the system, and others Personal information that can directly or indirectly identify the user, etc.), but will be limited to the personal information actually obtained by the company.
Personal data usage period:
The membership period of this website is valid and six months after termination; if you are not a member, it is six months after the purpose of collecting personal information disappears.
Use of personal data:
Personal information collected by this website that is sufficient to identify the user will only be processed and used by this website internally and in accordance with the purpose of collection, unless stated in advance or necessary to complete the provision of services or performance of contractual obligations, or in accordance with relevant Otherwise, this website will not provide personal information sufficient to identify the user to third parties (including domestic and overseas) or transfer it for use other than the purpose of collection unless otherwise required by law or the order or request of the competent authority. Our employees have limited access to your personal information only within the scope of their needs to provide you with products or services. The company and the third parties outsourced by the company (for example: product suppliers, manufacturers that provide logistics, financial flows or event gifts and displays); if the company collects jointly with other manufacturers, the activities of the joint collection will be It is stated in the document. This website will continue to be stored, processed and used during the validity period of membership and the retention period stipulated by law.
Ways to exercise your personal data rights:
According to Article 1 of the Personal Data Protection Act, you have the right to inquire or request to read, request to make a copy, request to supplement or correct, request to stop collecting, processing or using, and request to delete your personal data. You can exercise your right to open by sending an email to (cs@lovepetfamily.com) (to avoid missing emails in the email system or being unable to receive them for other reasons, the company’s reply will be subject to receipt), and the company will After receiving your request, we will process it as soon as possible. However, this does not apply to transaction data that is necessary for the website to perform its duties and business, and that must be archived for future reference in accordance with relevant laws and regulations.
Instructions for selecting personal information:
If the relevant web pages or documents indicate that the fields are optional when the company collects personal information, it is only to provide you with a better experience in using this website and does not affect your rights to use this website.
Instructions for collection, processing and use of personal data
The Company may publish some of the information on this website on your social activity information page through Facebook or similar social service systems after obtaining your consent. If you do not agree to the publication of such information, please do not click Select the consent button, or later remove the information through the membership mechanism of each social service or refuse this website to continue to publish relevant information. If you have any questions, you can still contact our company, and our company will assist you in confirming and handling related issues. The Company will not arbitrarily provide your personal information to third parties except when it is required by law to be provided to judicial, prosecutorial and investigation agencies, relevant competent authorities, or to the extent necessary for the execution of relevant activities by our partners.
When the company or this website is fully or partially split, operated by independent subsidiaries, or acquired by other third parties or acquires assets, resulting in a transfer of management rights, the company will announce the relevant details on this website in advance, and the company or this website will All or part of the user information owned by the website may also be transferred to a third party when the operating rights are transferred. This is limited to personal data related to the franchise conversion service. If part of the operation of the company or this website is transferred to a third party, you will still be a member of the company. If you do not want the company to use your personal information in the future, you can exercise your rights to the company in accordance with this privacy policy.
Cookies
In order to facilitate future identification, when you use the services of this website, our company may set and access cookies on your computer. You can decide whether to allow the use of Cookie technology by setting your personal computer or Internet device. If you turn off Cookie, it may cause inconvenience or limit some functions when you use the services of this website.
Confidentiality and Security
We will limit the employees who have access to your personal information to those who we reasonably believe need to obtain the information in order to provide products or services to you or to perform their jobs. In order to protect the security of your account and personal data, please do not provide your personal account or password to a third party at will or allow a third party to use your personal data to apply for an account or password. Otherwise, you will be responsible for the relevant responsibilities. If your account and password are at risk of being leaked, please change your password immediately or notify the company to suspend the account (the company may require verification of your personal information).
The Internet is not a secure information transmission environment. When using this website, please avoid providing sensitive personal information to others or publicly disclosing it on the website.
Modifications to Privacy Policy
The Company reserves the right to modify this Privacy Policy and the contents of this website at any time. Apart from announcing the change statement at the same location on the website, we will not provide individual notifications to members. If you have any questions about this Privacy Policy or do not agree to such changes or modifications, you may use email ( cs@lovepetfamily.com ) Contact the company directly or stop using the services of this website.
Need help?
Product and order issues
Product issues
Our store provides an appreciation period service that is superior to online shopping on the market. It introduces a "14-day appreciation period" and an unconditional return reason for "change of mind". The exclusive service of extending the appreciation period also reduces your time pressure.
The "14-day appreciation period" is 14 days starting from the day after you receive the product. After receiving the goods, please be sure to confirm whether the goods are correct during the appreciation period. If you have any questions, please notify customer service as soon as possible to apply for a return or refund, so as to avoid exceeding the 14-day appreciation period (and exceeding the 7-day appreciation period of the Consumer Protection Law) and affecting your rights. .
⚠️ The appreciation period refers to the hesitation period rather than the trial period. The product must be in a complete and restoreable state before it can be returned or refunded.
⚠️ Return shipping costs are borne by the merchant.
Within one year from the date of purchase (except for products that are not covered by warranty as indicated on the product page), you can enjoy after-sales service under the warranty for the main structure of the product. Consumable parts such as tires/seat fabrics and other software are not covered by the warranty.
If the following conditions occur during the warranty period, the company may choose whether to provide warranty services and charge maintenance fees/material parts fees/freight charges:
Those who do not use the product correctly according to the instructions or disassemble or modify the product by themselves.
Damage caused by scratches and bites from pets, defecation or external force,
Failure caused by overuse of consumable parts.
If the main structure of the product (such as the frame/car closing switch/cart handle) fails due to external force or improper human operation, material fees and freight will be charged.
There are currently no physical stores for sale. Stores that are already planning to collaborate on sales in the future will issue a notice to let everyone know if they are confirmed to start sales.
Currently, online ordering is the best price. In the future, if physical exhibitions are sold, the discounted price will be adjusted to the original price. Online ordering can enjoy "free home delivery" and "14-day unconditional appreciation period". Most products also offer " "Original one-year warranty". If there are any problems with the goods received, we will provide comprehensive after-sales service, so please order with peace of mind.
order problem
After logging in to your member account, you can check the order status and log in
If the order does not display the logistics tracking number, it means that the product is being prepared and waiting for delivery. Please wait patiently. You will be notified by email when delivery is completed.
Please use the "Message" window in the lower right corner to contact customer service, or join the LINE customer account @lpfclub and notify customer service. We will manually set the cancellation for you within 2 working days and apply for a refund simultaneously.
If you apply to cancel your order, customer service will also apply for a refund for you simultaneously.
． Credit card refund: It takes about 14-21 working days depending on each bank. If you apply for a refund after the consumer's credit card billing date has passed, the refund amount may be postponed to the next credit card bill.
． Bank remittance: including over-the-counter/physical ATM/online ATM, the remittance refund process will be completed directly by our company's finance department on the 10th/20th/30th of each month. No further notice will be given when the refund is completed.
Example: Apply for order cancellation on 2/14, and the remittance is expected to be completed on 2/20. (Bank transfers are credited to the account on the same day, and Chunghwa Post occasionally credit the account the next day.)