14-day appreciation period instructions

Our store provides an appreciation period service that is superior to online shopping on the market. It introduces a "14-day appreciation period" and an unconditional return reason for "change of mind". The exclusive service of extending the appreciation period also reduces your time pressure. The "14-day appreciation period" is 14 days starting from the day after you receive the product. After receiving the goods, please be sure to confirm whether the goods are correct during the appreciation period. If you have any questions, please notify customer service as soon as possible to apply for a return or refund, so as to avoid exceeding the 14-day appreciation period (and exceeding the 7-day appreciation period of the Consumer Protection Law) and affecting your rights. . ⚠️ The appreciation period refers to the hesitation period rather than the trial period. The product must be in a complete and restoreable state before it can be returned or refunded. ⚠️ Return shipping costs are borne by the merchant.

Product warranty description

Within one year from the date of purchase (except for products that are not covered by warranty as indicated on the product page), you can enjoy after-sales service under the warranty for the main structure of the product. Consumable parts such as tires/seat fabrics and other software are not covered by the warranty. If the following conditions occur during the warranty period, the company may choose whether to provide warranty services and charge maintenance fees/material parts fees/freight charges: Those who do not use the product correctly according to the instructions or disassemble or modify the product by themselves. Damage caused by scratches and bites from pets, defecation or external force, Failure caused by overuse of consumable parts. If the main structure of the product (such as the frame/car closing switch/cart handle) fails due to external force or improper human operation, material fees and freight will be charged.

Is there a physical store for sale?

There are currently no physical stores for sale. Stores that are already planning to collaborate on sales in the future will issue a notice to let everyone know if they are confirmed to start sales. Currently, online ordering is the best price. In the future, if physical exhibitions are sold, the discounted price will be adjusted to the original price. Online ordering can enjoy "free home delivery" and "14-day unconditional appreciation period". Most products also offer " "Original one-year warranty". If there are any problems with the goods received, we will provide comprehensive after-sales service, so please order with peace of mind.

After logging in to your member account, you can check the order status and log in If the order does not display the logistics tracking number, it means that the product is being prepared and waiting for delivery. Please wait patiently. You will be notified by email when delivery is completed.

How to cancel an order?

Please use the "Message" window in the lower right corner to contact customer service, or join the LINE customer account @lpfclub and notify customer service. We will manually set the cancellation for you within 2 working days and apply for a refund simultaneously.

What is the processing time for order cancellation and refund?

If you apply to cancel your order, customer service will also apply for a refund for you simultaneously. ． Credit card refund: It takes about 14-21 working days depending on each bank. If you apply for a refund after the consumer's credit card billing date has passed, the refund amount may be postponed to the next credit card bill. ． Bank remittance: including over-the-counter/physical ATM/online ATM, the remittance refund process will be completed directly by our company's finance department on the 10th/20th/30th of each month. No further notice will be given when the refund is completed. Example: Apply for order cancellation on 2/14, and the remittance is expected to be completed on 2/20. (Bank transfers are credited to the account on the same day, and Chunghwa Post occasionally credit the account the next day.)

Terms of Service

Acknowledgment and Acceptance of Terms

Qiaonan Co., Ltd. provides LPF Love Pet Family (http://www.lovepetfamily.com) services (hereinafter referred to as "the Service") in accordance with these Terms of Service. When you use this service, it means that you have read, understood and agreed to accept all the contents of these Terms of Service. Additionally, when you use LPF Furry Safe Store When providing specific services, you may be required to comply with the requirements based on the nature of the specific services. LPF Furry Safe Store The terms of service or related regulations separately announced. This separately announced terms of service or related regulations (including but not limited to anti-spam policy) are also incorporated as part of these terms of service.

LPF Furry Safe Store We have the right to modify or change the contents of these Terms of Service at any time. We recommend that you pay attention to such modifications or changes at any time. Your continued use of the Service after any modification or change shall be deemed that you have read, understood and agreed to accept such modification or change. If you do not agree with the contents of these Terms of Service, or if your country or region excludes all or part of the contents of these Terms of Service, you should immediately stop using the Service.

If you are under the age of twenty, in addition to complying with the above provisions, you may not use or continue to use it until your parent (or guardian) has read, understood and agreed to all the contents of these Terms of Service and subsequent modifications and changes. this service. When you use or continue to use this service, it is presumed that your parent (or guardian) has read, understood and agreed to accept all the contents of these Terms of Service and their subsequent modifications.

Link to tertiary website

The Service or our third parties may provide links to other websites or online resources. You may be linked to websites operated by other operators, but this does not mean that LPF Furry Safe Store has no relationship with these operators. Websites operated by other operators are the sole responsibility of each operator and are not It is within the control and responsibility of LPF Furbaby Anxin Store . LPF Maohai Anxin Store does not guarantee the suitability, reliability, timeliness, validity, correctness and completeness of any search results or external links.

Your registration obligations

In order to use this service, you agree to the following:
1. Provide correct, up-to-date and complete information about yourself
2. Maintain and update your personal information to ensure it is correct, current and complete. The Company will not be responsible for any damage or errors caused by inaccurate or incomplete information provided in your information, and will be solely responsible for this. LPF Maohai Anxin Store also has the right to suspend or terminate your account and refuse you to use all or part of this service.

Member account, password and security

After completing the registration process for this service, you are responsible for maintaining the confidentiality and security of your password and account. You also agree to the following:
1. If your password or account is stolen or any other security issues occur, you will be notified immediately LPF Furry Safe Store
2. To protect the security of your account and password, if you share a computer with others or use a public computer, please remember to close the browser to prevent others from seeing the above information and how to obtain your account.
3. Please keep your member account and password safe, and do not provide the above information to anyone or allow anyone to apply for or use the account or password with your personal information. Our company will not assume any responsibility for improper use of passwords.

Content you provide

The content you upload, post, send, receive, store or otherwise provide on or through the Service, including but not limited to text, images, videos and comments (hereinafter referred to as "Content"), represents that you represent and warrant that you have all necessary rights and/or licenses to provide services in accordance with these Terms LPF Furry Safe Store use.

you agree to grant LPF Furry Safe Store The non-exclusive, worldwide, royalty-free, irrevocable, perpetual, sublicensable and transferable right to use, copy, modify, create derivative works, and Translate, distribute, license, store, transmit, adapt or otherwise exploit the content in any other way. LPF Furry Safe Store You may use the content at will, including but not limited to through letters, display on third-party websites, advertising media or other channels.

You also understand and agree that the content you provide and LPF Furry Safe Store You are fully responsible for all claims and losses arising from the use of the content. You guarantee that such content will not infringe, improperly exploit or violate others' patent rights, copyrights, trademark rights, business secrets, personality rights, other property rights, intellectual property rights, portrait rights, privacy rights or any applicable laws or regulations.

To help members who speak other languages understand this service, we provide partial or complete translation services. No warranty is provided, express or implied, including but not limited to correctness, reliability, commercial merchantability, fitness for a particular purpose and non-infringement of the rights of others. LPF Furry Safe Store It also does not guarantee the accuracy and quality of the translation results. Members are responsible for checking and confirming the accuracy of the translation results.

Users’ legal obligations and commitments

You promise never to use this service for any illegal purpose or in any illegal manner, and promise to abide by the relevant laws and regulations of the Republic of China and all international practices in the use of the Internet. If you are a user outside the Republic of China, you agree to abide by the laws of your country or region. You agree and guarantee not to use this service to engage in any infringement of the rights of others or illegal activities, including but not limited to:
A. Upload, post, publish or transmit any defamatory, insulting, threatening, offensive, indecent, obscene, untrue, contrary to public order or good morals or other illegal text, pictures or files in any form on this service superior;
B. Infringe on others’ reputation, privacy, business secrets, trademark rights, copyrights, patents, other intellectual property rights and other rights;
C. Breach of confidentiality obligations owed by law or contract;
D. Use the service in another person’s name;
E. Upload, post, transmit or distribute any information that contains computer viruses or any code that interrupts, destroys or limits the functionality of computer software or hardware;
F. Engage in illegal trading activities or post information that is false or inciting to commit crimes;
G. Sending spam advertising emails, spam emails, chain letters, illegal multi-level marketing messages, etc.;
J. Harm minors in any way;
K. Forge the source of the message or interfere with the identification of the transmission source in any way;
L. Interfere with or interrupt the Service or the server or the network connected to the Service, or fail to comply with the relevant requirements, procedures, policies or rules connected to the Service, including but not limited to: using any equipment, software or deliberately circumventing;
M. Track others or otherwise interfere with others or collect or store others’ personal information for the aforementioned purposes;
O.Others LPF Maohai Anxin Store has legitimate reasons to deem inappropriate behavior

System outage or failure

This service may occasionally be interrupted or malfunctioned, which may cause you inconvenience, loss of data, errors, tampering, or other financial losses. You should take protective measures by yourself when using this service. LPF Maohai Anxin Store will not be liable for any damages caused by your use (or inability to use) this service, except for intentional or gross negligence.

Information or suggestions

LPF Furry Safe Store We do not guarantee that the information or suggestions (including but not limited to, business, investment and financial management, medical, legal, etc.) obtained by you using this service or other websites linked to this service are completely correct. LPF Maohai Anxin Store reserves the right to modify or delete the information or suggestions provided by this service at any time. Before making any relevant planning and decisions, you should still seek professional advice based on your situation to meet your individual needs.

LPF Furry Safe Store We may cooperate with other companies, manufacturers and other third parties ("content providers") at any time to provide different content including news, information, e-newsletters, etc. Published in LPF furry safe store , LPF Furbaby Anxin Store will indicate the content provider when publishing. Based on respecting the intellectual property rights of content providers, LPF Maohai Anxin Store does not substantially review or modify the content it provides, nor is it responsible for the accuracy or authenticity of such content. You are advised to make your own judgment as to the accuracy and authenticity of such content. If you believe that some content involves infringement or is untrue, please report your opinion directly to the content provider.

Information or suggestions

LPF Maohai Anxin Store does not guarantee that the information or suggestions (including but not limited to, business, investment and financial management, medical, legal, etc.) obtained by you using this service or other websites linked to this service are completely correct. LPF Maohai Anxin Store reserves the right to modify or delete the information or suggestions provided by this service at any time. Before making any relevant planning and decisions, you should still seek professional advice based on your situation to meet your individual needs.

LPF Maohai Anxin Store will cooperate with other companies, manufacturers and other third parties ("content providers") at any time to provide different content including news, information, e-newsletters, etc. Published in LPF furry safe store , LPF Furbaby Anxin Store will indicate the content provider when publishing. Based on respecting the intellectual property rights of content providers, LPF Maohai Anxin Store does not substantially review or modify the content it provides, nor is it responsible for the accuracy or authenticity of such content. You are advised to make your own judgment as to the accuracy and authenticity of such content. If you believe that some content involves infringement or is untrue, please report your opinion directly to the content provider.

Protection of intellectual property rights

The software or programs used by LPF Maohai Anxin Store and all content on the website, including but not limited to product information, pictures, files, website structure, website screen arrangement, web design, member content, etc., are all produced by LPF Maohai Anxin Store or other rights holders own their intellectual property rights according to law, including but not limited to trademark rights, patent rights, copyrights, business secrets and proprietary technologies, etc. No one may use, modify, reproduce, publicly broadcast, publicly transmit, publicly perform, adapt, distribute, publish, publicly publish, perform restoration engineering, decompile or reverse assemble without permission. If you want to quote or reproduce the aforementioned software, program or website content, you must obtain it in accordance with the law, unless it is expressly permitted by law. The prior written consent of LPF Furry Safe Store or other rights holders. It is your obligation to respect intellectual property rights. If there is any violation, you will be responsible for LPF Furry Safe Store is liable for damages. Under the principle of respecting the intellectual property rights of others, members agree not to infringe upon the intellectual property rights of others when using this service. If a member is involved in repeated infringement, LPF Maohai Anxin Store may suspend all or part of its services, or directly cancel the membership account.

In order to market and promote this service, LPF Maohai Anxin Store and its affiliated companies will not disclose the names, drawings, etc. of goods or services related to this service (hereinafter referred to as " LPF Furry Safe Store "Trademark"), depending on its registration or use status, is protected by the Trademark Law and the Fair Trade Law, etc., without LPF Furry Safe Store With prior written consent, you agree not to use in any way LPF Furry Safe Store trademark.

termination

you agree LPF Maohai Anxin Store may, at its discretion, for any reason, including but not limited to non-use for a certain period of time, orders from courts or government agencies, the inability to continue the service or substantial changes in service content, unforeseen technical or security factors or problems, or what you have done. Fraudulent or illegal acts, failure to pay fees as agreed, or other LPF Maohai Anxin Store believes that you have violated the express provisions and spirit of these Terms of Service, and will terminate or restrict your use of your account (or any part thereof) or the use of this service, and remove any "member content" in this service and delete. you agree LPF Maohai Anxin Store may also terminate or restrict your use of this service or any part thereof at any time, with or without notice, based on its own considerations. You acknowledge and agree to the termination or limitation of the preceding LPF Maohai Anxin Store may immediately close, delete or restrict access to your account and all or part of the related information and files in your account, and stop the use of all or part of this service. In addition, you agree that if your use of the Service is terminated or restricted, LPF Furry Safe Store is not responsible for you or any third party.

Terms of Service

Product and order issues